Refund policy

RETURNS & REFUNDS
We want you to be happy with your Setbound order. If something isn't right, please contact us and we'll do our best to resolve it quickly.

CHANGE OF MIND RETURNS
If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you then have 14 days to return the goods.

To start a return, please contact returns@setbound.co.uk with your order number before sending anything back. We will provide you with the appropriate return instructions and return address.

Items should be returned in their original condition and should not have been worn beyond what is reasonably necessary to inspect or try on the product.

We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be permitted when examining the item in a shop.

WRONG SIZE OR COLOUR
Please check the product description and size guide carefully before placing your order.

If you order the wrong size or colour and wish to return it, this will normally be treated as a change-of-mind return. Please contact returns@setbound.co.uk within the 14-day cancellation period before returning the item.

If you would prefer another size or colour, please contact us and we will let you know the options available. Depending on the circumstances, you may need to return the original item and place a new order.

RETURN POSTAGE
For a change-of-mind return, including where you have ordered the wrong size or colour, you are responsible for the cost of returning the item to us.

We recommend using a tracked delivery service and retaining proof of postage.

If an item is faulty, damaged, misprinted or incorrectly supplied, please contact us before returning anything. Where appropriate, Setbound will arrange the necessary remedy and will not require you to bear reasonable return costs arising from a fault or error with the goods.

Please do not return products without contacting us first, as the appropriate return instructions and address may vary.

DAMAGED, FAULTY, MISPRINTED OR INCORRECT ITEMS
If your order arrives damaged, faulty, misprinted, or you receive an incorrect item, please contact returns@setbound.co.uk, preferably within 28 days of receiving your order.

Please provide:
Your order number
A brief description of the problem

Clear photographs showing the item and the issue

Reporting problems within 28 days helps us investigate and resolve fulfilment issues quickly.

Where an item is confirmed to be faulty, damaged, misprinted or incorrectly supplied, we will arrange an appropriate remedy, which may include a replacement or refund.

Our request that issues are reported within 28 days does not affect your statutory rights.

REFUNDS
For an eligible change-of-mind cancellation, we will refund the price paid for the returned goods and, where applicable, the cost of our standard outbound delivery service.

If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional delivery cost above the standard rate.

Refunds will normally be made to the original payment method.

We will process an eligible refund without undue delay and, where goods are being returned, normally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, as applicable.

Your bank or payment provider may require additional time to display the refund in your account after we have processed it.

LOST OR UNDELIVERED ORDERS
If your order hasn't arrived within the expected delivery timeframe, please contact support@setbound.co.uk with your order number so we can investigate.

Please make sure your delivery address is accurate when placing your order. If an order cannot be delivered because an incorrect or incomplete address was supplied, additional delivery or replacement costs may apply where permitted by law.

PERSONALISED OR CUSTOM-MADE PRODUCTS
Certain products that are genuinely personalised or made to a customer's individual specifications may not qualify for the standard change-of-mind cancellation right.

If this applies to a product, this will be made clear before purchase.

This does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.

YOUR STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy is intended to limit or exclude your statutory rights.

Goods supplied by Setbound must meet the standards required by applicable UK consumer law, including being as described and of satisfactory quality.

CONTACT US
For returns and refunds:

returns@setbound.co.uk

For general order enquiries:

support@setbound.co.uk

Setbound
setbound.co.uk